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Our team responds to all inquiries within 24 hours, often much sooner. For urgent medical questions, we recommend using our live chat feature or calling our support line for immediate assistance.

Yes, our initial consultations with licensed healthcare providers are completely free. This allows you to get professional medical advice before making any purchase decisions. Some specialized follow-up consultations may have fees, which will always be disclosed upfront.

For order inquiries, have your order number ready. For medical questions, be prepared to discuss your health history and current situation. All information is confidential. You don't need to provide any identifying information if you prefer to remain anonymous.

Our headquarters is primarily an administrative office. For privacy and security reasons, all product orders must be placed through our secure online system and will be shipped in discreet packaging to your chosen address.

We use end-to-end encryption for all communications, do not record calls without consent, and maintain strict confidentiality protocols. Our systems are HIPAA-compliant, and we never share your information without your explicit permission.